Insolite
NSW should compensate elderly woman whose public housing was inundated with sewage, ombudsman finds
An elderly public housing tenant in New South Wales experienced three raw sewage overflows in her home within three months.
Ce qu'il faut retenir
- Homes NSW acted unreasonably in handling the tenant's contaminated belongings and failed to provide accurate information to her insurer.
- The tenant experienced three successive sewage overflows within three months, bringing raw sewage into her property.
- The tenant's furniture, household items, and family heirlooms were not cleaned or returned to her.
- Homes NSW has accepted all of the ombudsman's recommendations and will implement them by next month.
- Homes NSW had inadequate policies and procedures in place regarding how it deals with tenants' complaints.
An elderly public housing tenant in New South Wales experienced three raw sewage overflows in her home within three months. After she was relocated, Homes NSW left her contaminated belongings - including family heirlooms - in the unit for two months before disposing of them without her consent, despite promising she would be involved in the decision. The agency then failed to provide accurate information to her insurer, causing her claim to be rejected. Following an investigation, the NSW Ombudsman found the agency acted unreasonably, leading Homes NSW to apologize and agree to full compensation and an additional payment for her five-year ordeal.
Leurs propres mots
“This individual actually had very good record of the possessions that she had and the respective value of them, which ultimately was not taken into consideration.”
Les chiffres clés
- 15+
- years the tenant lived in her unit
- 3
- successive sewage overflows within three months
- 2
- months her belongings remained in the contaminated unit
- 5+
- years the tenant spent trying to resolve her claim
Le fil des événements
- Three successive raw sewage overflows flood the tenant's unit
- The tenant is relocated, leaving her belongings behind
- Belongings are boxed and moved to a vacant property
- NSW Ombudsman publishes report recommending full compensation and apology
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Questions fréquentes
- Que s'est-il passé avec an elderly public housing tenant's five-year dispute over sewage-damaged belongings ?
- Homes NSW acted unreasonably in handling the tenant's contaminated belongings and failed to provide accurate information to her insurer.
- Où puis-je lire le rapport d'origine ?
- Retrouvez le rapport complet sur guardian_world.
