AI
North Bend startup helps small businesses retain leads
Fernando Gouvea, a former Microsoft engineer, has launched Leadin Solutions, a digital platform designed to help small trade businesses capture missed customer
Key takeaways
- Leadin Solutions captures customer calls after hours or when a business is unable to answer, switching them to an AI text conversation.
- The platform creates a job card for the business owner containing project details, timeline, and photos collected by the AI.
- The platform does not schedule appointments directly because the business owners are best suited to manage their own routes and resources.
- Leadin is currently catered toward trade businesses like plumbing, electrical, and roofing, with plans to expand to restaurants.
Fernando Gouvea, a former Microsoft engineer, has launched Leadin Solutions, a digital platform designed to help small trade businesses capture missed customer calls. When a call goes unanswered, the platform automatically redirects the customer to a text conversation where they chat with an AI assistant to detail their project needs, timeline, and photos. The system then generates a job card for the business owner to follow up and schedule the appointment.
It brings enterprise-level automated lead retention tools to resource-constrained local trade businesses.
In their words
“We do not schedule because we believe that the company is the best one to manage their resources and their routes and their time”
“I felt that I could bring that enterprise-level solution to them.”
By the numbers
- 28
- years Fernando Gouvea has worked as an engineer
How it unfolded
- Leadin Solutions launched
- Startup profiled in local news
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Common questions
- What happened with Leadin Solutions?
- Leadin Solutions captures customer calls after hours or when a business is unable to answer, switching them to an AI text conversation.
- Where can I read the original report?
- Read the full report at Google News.
