AI
Is Claude down? Claude AI outage hits thousands as users report problems
On September 29, Anthropic's Claude AI services suffered a major outage, with Downdetector recording over 12,000 user reports by 7:34 a.m.
Key takeaways
- Claude AI users experienced widespread trouble accessing the platform on Tuesday, September 29.
- More than 12,000 U.S. users reported issues with Claude by 7:34 a.m. PT.
- Anthropic investigated elevated error rates affecting claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork.
- Claude for Government was the exception and was not reported as affected by the disruption.
- Most services recovered as of 14:59 UTC, though some messages sent between 14:00 and 14:59 UTC may not have been saved.
On September 29, Anthropic's Claude AI services suffered a major outage, with Downdetector recording over 12,000 user reports by 7:34 a.m. PT. The disruption caused partial outages and degraded performance across claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork, while Claude for Government remained unaffected. Anthropic investigated the elevated error rates and confirmed that most services recovered as of 14:59 UTC, though some messages sent between 14:00 and 14:59 UTC may not have been saved.
The outage temporarily cut off access to critical developer and enterprise tools like Claude Code.
In their words
“We are investigating reports of degraded performance affecting claude.ai, platform.claude.com, the Claude API, Claude Code, and Claude Cowork. We will provide an update as soon as possible.”
“Most services have recovered as of 14:59 UTC. Signing in, starting new chats, voice conversations, Claude Code and Cowork sessions, purchases and file uploads are working again.”
By the numbers
- 11,000+
- U.S. users reporting issues with Claude on Downdetector
- 12,000+
- Claude outage reports logged by 7:34 a.m. PT
How it unfolded
- Outage reports surpass 12,000 users
- Downdetector reports of Claude problems begin climbing
- Most Claude services recover from the outage
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Common questions
- What happened with Claude AI?
- Claude AI users experienced widespread trouble accessing the platform on Tuesday, September 29.
- Where can I read the original report?
- Read the full report at Google News.
